Europa Casino Mistake

By Diane Jacobs

This lead to loss of Rupees 5 Crore to the company on its inaugural week Europa casino ceo fired. Payment Methods Connor responded to our enquiry via email, “This has been a very unfortunate and costly mistake for the company but we have to learn from it and move on river rock casino resort,8811 river rd.,richmond,v6x 3p8,canada. Europa Casino is owned and managed by Imperial E Club, Ltd., which also owns and operates several other reputable casinos: Casino Tropez, Titan Casino, and Vegas Red. Europa Casino is licensed. I made a video after winning on EUROPA CASINO i alreddy deposit more than 1300€ and after i won it back they dident wont to pay out!!!!!ITS A RIP OFF BE. Hi, I made a withdrawal with europa casino using easy eft and they sent me approval confirmation email. That was on the 27 June 2020 and up to today, i have not received my funds and everytime i contact them, i find the exact similar reply of saying the withdrawals are.

If you have a computer or smartphone and want to earn some extra money easily, then this may be the most exciting article you’ll ever read.

Trusted online casino operator Goldenstar Casino Inc. (NASDAQ:MGCINC) has made a costly mistake after launching their online casino in The United States that caused the company to lose hundreds of thousands of euros to its players.

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This glitch has already lost them close to 600,000 dollars in free spins and cash prizes and the loss is going to continue to increase until 8th March 2019 when Goldenstar Casino’s new customer agreement takes effect.

What Exactly Happened?

Thomas Reinhardt, an experienced casino player from New York who discovered the loophole explains,

“Goldenstar Casino’s new promotional campaign for new customers was supposed to give up to 200 $ of additional free credits to all new customers that deposited at least 20 $ to their account. Unfortunately for them, they had a wording error in the agreement so each new customer can get up to 200 dollars of free credit.

As a result, people are using the free credit and hitting jackpots that is costing Goldenstar Casino heavily. What is making matters even worse for the company is that there is no way for them to fix it due to the strict gambling laws in The USA which require casino companies to notify at least 90 days in advance before changing their terms and conditions. So getting these bonuses for free is completely legal.”

Thousands of Winners

One company’s mistake can be incredibly profitable for everyone else. A lucky woman, 26-year-old Nicole Mathiasen from Amsterdam, registered with Goldenstar Casino and claimed the 200 $ free credit that required no initial deposit and after using just 24 $ for spins she won the progressive jackpot of 73,217 $.

“I used to dread waking up each morning and going to a job that I hate, all to just be able to cover my rent and bills, now I have so much freedom.”

New CEO

Goldenstar Casino’s CEO in The USA, Kevin Boehm was fired immediately after the incident and the new manager Luuk Koevoets has a lot of fixing to do. Koevoets responded to our enquiry via email,

“This has been a very unfortunate and costly mistake for the company but we have to learn from it and move on. USA market is very important to us and we are here to stay even after this costly error for the company.”

Here is how people are claiming their free money:

1. They sign up on the Goldenstar Casino’s unique campaign page

2. They will make a deposit of at least 20 $

Europa Casino Mistake

3. They use the free credits they receive to win prizes and jackpots without a risk of losing – completely legally

UPDATE (March 7th):
As of March 7th, the free bonus loophole at Goldenstar Casino is still available.

MR Casino’s new customer agreement will become active on March 8th 2019 and this loophole can no longer be used.

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Any online gaming site that has been in business for over 10 years is likely to have had some player issues of some sort; whether their fault or the fault of circumstances around regulation or software, if you dig deep enough, you will find someone who has a complaint.

The folks behind Europa Casino have had their fair share of complaints in the past with some other brands, but I like to give every site I review a clean slate when I start my reviews.

Here’s what I can promise: by the time you are done reading this review you will have an extremely honest review of the company, blemishes and all.

About Europa Casino

Europa Casino has been in business since 2004 and has had an apparent change of ownership along the way. While the casino was at one point owned by Imperial E-Club Casinos, which had received many complaints about one of its other sites. Now, if you look at the website, the owner is listed as Universe Entertainment Services, a company based in Malta. I can only assume the company has changed hands, although I have not been able to find out when that might have occurred.

The casino has a gaming license from the Malta Gaming Authority, which is also new. They used to have a license from Antigua and Barbuda, but it would appear that in an attempt to clean up their image, they moved the licensing over to a more thorough jurisdiction.

Europa Casino Mistake Reddit

Who Can Play at Europa Casino?

As a result of upgrading their license from Antigua to Malta, the owners of this casino had to implement changes to their Restricted Countries list. While this is disappointing for players who once could access the games, it is better for everyone as a whole as the players who continue to make deposits are much more protected by the regulatory board who approved this gaming license.

Here are the countries that are now not allowed to play at Europa Casino:

  • Afghanistan
  • Antigua & Barbuda
  • Bahamas
  • Barbados
  • Belgium
  • Bulgaria
  • China
  • Cuba
  • Cyprus
  • Dominica
  • Estonia
  • Finland
  • France
  • Grenada
  • Guyana
  • Haiti
  • Hong Kong
  • Iran
  • Israel
  • Jamaica
  • Latvia
  • Libya
  • Macau
  • Netherlands
  • Romania
  • Serbia
  • Singapore
  • Spain
  • Kitts/Nevis
  • Lucia
  • Vincent
  • Sudan
  • Syria
  • The Philippines
  • Trinidad
  • Turkey
  • United States

Software Suppliers

Europa Casino has only one software provider, but it is a good one. They have chosen to work with Playtech for their offering. The Israel-based developer is at the top of the heap when it comes to quality of the product; they built their software with an equal dedication to the players and the operators, and it shows when you tour the platform. Also, having Playtech as their supplier gives the ownership group more credibility; these guys don’t work with shady operators.

The Playtech games are available both via a downloadable client and through their browser-based Instant Play format.

The majority of the games have been modified to fit the screen size of most tablets and phones so you will be able to play your favorite games from wherever you want.

The Good Stuff

Eight Figures of Jackpots


The first thing I saw when I accessed the site was right in the middle of the screen: a scrolling banner of a number of jackpots available to be won at this casino, with a grand total of over $100,000,000! That is a crazy amount of possible life-changing moments, including the largest Playtech network progressive, Jackpot Giant, which on its own stands at over 10 million. Do yourself a favor and jump into those games while the prizes are this high…they are ready to burst at any moment!

Excellent Troubleshooting Section

Most people have the same customer service issues at an online gaming site; the smart operators compile the answers to these questions and post them in a set of Frequently Asked Questions. Not only does Europa Casino have this page, but they also find a way to make it much easier to navigate to the exact page and solution you are looking for.

I think more casinos should follow this operator’s lead on this; so many support tickets would never need to be opened as a result.

The Bad Stuff

Account Opening Restrictions


Whenever I hit up a new casino, I like to quickly look to see what the casino has to offer in the way of promotions, VIP program, etc. Unfortunately, at this casino, to see the full site, I had to create an account. That is a bit of dirty pool from Europa Casino; this practice doesn’t please me at all. In fact, all it made me want to do is put in fake information so they wouldn’t contact me (I didn’t because for this review I want the promotional emails).

Legacy Player Issues

Europa

I never like to read about a large number of player complaints about a casino, especially when its owners then open other brands. I have seen any old complaints about one of the sister casinos to Europa Casino (Winner Casino).

I am hopeful that these complaints were the result of some management decisions that have since been dealt with; for the time being, I remain cautiously optimistic about the direction Europa Casino is headed.

Game Selection

Live Dealer Games

Europa Casino India

Playtech has built their own Live Dealer studio, and as a result, all of their licensees have the option of adding these real dealer games to their current offering. Thankfully, Europa Casino takes them up on this idea, and you can find the following games under the Live Casino tab of the lobby: